WHAT HAPPENS WITH PRE-ORDERS?
We ship pre-ordered items when they physically arrive. They may go out separately from other wines in your order, depending on stock timing and warehouse organisation.

DO YOU SEND ORDERS IN MULTIPLE BOXES?
Yes – if part of your order is ready and part is pending, we will send what we can first. Tracking numbers will be issued per box.

CAN I CHANGE MY ORDER LATER?
Changes after checkout are limited. For urgent delivery address updates, please contact our support desk immediately.

WILL I BE NOTIFIED?
Absolutely – we send a dispatch confirmation each time a parcel leaves us. Check your online account for up-to-date status.

HOW DO YOU DECIDE WHAT TO PICK FIRST?
We pick based on stock arrivals and our daily processing capacity – this helps us keep a steady flow for everyone.

WHAT SHOULD I DO ON DELIVERY DAY?
Monitor your tracking and ensure your address is still valid. If you have any concerns, reach out.

CAN YOU EXPLAIN THIS FURTHER?
Certainly – we are always ready to clarify pre-order timing and partial-shipment procedures.